Hello there and welcome. The official contact number for British Gas customer service is 0333 202 9802. Calls to this number will cost you no more than 01 or 02 numbers from a landline. You can contact British Gas on this number Monday to Friday: 8am – 8pm, Saturday: 8am – 6pm. If you wish to manage your customer account, you don’t have to speak with British Gas on the phone to do so. You can create an online account here. By creating a British Gas My Account, you can submit a meter reading, view your bill, see your energy usage, book an engineer and track an engineer online.

Please note if you are deaf, hard of hearing, speech-impaired or deaf-blind, the official Textphone number for British Gas is 18001 0800 072 8626. This number is available Monday to Friday: 8am – 8pm, Saturday: 8am – 6pm.

Calls to 03 numbers cost no more than calls to geographic numbers (01) (02). Calls to 0800 numbers in the UK are Free from a mobile or landline. Calls to 0843 numbers cost 7p per minute plus your phone company’s access charge. We are not affiliated with British Gas.

New to British Gas? British Gas are Britain’s largest energy and utility company with millions of customers nationwide. Their products are split into two categories: Energy, including gas and electricity, and Home Services, including boiler cover and engineer appointments. If you want a dependable energy supply, British Gas customers experience few outages and when issues do occur their specialist engineers are fast to act.

One of the most common reasons people call British Gas is to make a complaint about a bill they have received. If you are calling to complain about a bill, the customer service agent you speak with will need to know your customer reference number. Your British Gas customer reference number can be found at the top of any letter addressed to you from British Gas. If you have already lodged a complaint, you may also have been given a unique case number. Please make your customer service agent aware of this so they can deal with your new enquiry as promptly as possible.

Having issues with the British Gas website? If you can’t make a payment online, are struggling to view or update your account information or believe there is a technical issue with the British Gas website, the official British Gas website technical support number is 0800 048 0505. This Freephone number is available Monday to Friday: 8am – 8pm, Saturday: 8am – 6pm. Please note there is no Sunday number for British Gas.

We have listed important British Gas contact numbers below for customer service and individual departments. If you do not require immediate assistance, then alternatively you can email British gas at [email protected].

Important British Gas contact numbers

DEPARTMENT	CONTACT NUMBER
Customer service	0333 202 9802
Payments	0333 202 9524
Technical support	0800 048 0505
Textphone service	18001 0800 072 8626
Complaints	0333 202 9774

Customer service – 0843 770 5045

Contact British Gas on 0843 770 5045 for all customer service enquiries. This contact number is suitable for gas, electricity, dual fuel, billing, payment, account, appliance, breakdown, meter, smart meter, pay as you go, technical and sales enquiries. It is also suitable for both new and existing customers. Lines are open Monday to Friday: 8am – 8pm, and Saturday: 8am – 6pm. Call now to speak to a British Gas assistant.

British Gas smart meter contact number – 0800 048 0303

The correct British Gas smart meter contact number is 0800 048 0303 or 0843 770 5045. These phone numbers will connect you to the British Gas smart meter team. Call now to book your smart meter upgrade, or for technical support. British Gas installs smart meters for free and the National roll-out is happening right now. If you are unsure of your eligibility for a smart meter , call British Gas to find out more today.

Automated payment line – 0333 202 9524

Phone British Gas on 0333 202 9524 for the 24-hour automated payment line. This number is suitable for making payments and managing payments you have already made. Please note: This is an automated telephone line, so you will not have the opportunity to speak to an advisor when you call. If you wish to speak to somebody at British Gas about making a payment, call the customer service number listed above.

Pay as you go customers – 0330 100 0303

Pay as you go customers should call British Gas on 0330 100 0303 for help and assistance. This number is suitable for all pay as you go and prepayment enquiries. Call to top-up your account or to make a payment on your account. This number is also suitable for technical assistance. If you are experiencing problems with your pay as you go meter, a British Gas customer service assistance will be able to help you.

Join British Gas – 0333 202 9505

Call 0333 202 9505 to join British Gas. This is the direct dial number for British Gas sales. It will connect you to the dedicated sales department, who will be able to give you an accurate gas and electricity quote over the phone. Please note: this number is only suitable for new customers. Existing customers should call 0843 770 5045 for customer service, unless they wish to purchase or renew their existing tariff.

Account enquiries – 0333 202 9802

If you have a question about your account, call British Gas on 0333 202 9802. This will connect you to the account department. The account department will be able to help you with changing your email address, updating your contact details, setting up a direct debit, changing your password, keeping your account safe and much more. If you require website technical assistance, the telephone number you want it 0333 202 9805.

British Gas moving home number – 0333 202 9802

Contact British Gas on 0333 202 9802 if you are moving home. This telephone number will connect you to the moving home department. Call to notify British Gas that you are moving home, or if you have any questions about your account, bills or payments. You can also call to find out how to setup energy in your new home, to request a refund if you are moving home, for technical assistance and for smart meter installations.

Home services line – 0333 200 8899

If you have an enquiry about any other products British Gas sells, such as new boilers, landlord insurance or HomeCare plans, call 0333 200 8899. This telephone number will connect you to the British Gas home services team. It is suitable for new and existing customers. You can also call this number to make a HomeCare payment. Call now to find out more about British Gas breakdown, insurance, landlord and boiler services.

Textphone – 18001 0800 072 8626

If you are hard of hearing or speech impaired and use a textphone, call British Gas on 18001 0800 072 8626. This number will connect you directly to a textphone service, which you can use to manage your account, make payments and much more. If you are hard of hearing or speech impaired, you may find a textphone useful. This number can also be used with a minicom. If you require any further assistance, email or write to British Gas.

British Gas complaints – 0333 202 9774

Contact British Gas on 0333 202 9774 to make a complaint. This phone number will connect you to the dedicated British Gas customer care team. Call now to register a new complaint, or to enquire about the progress of an existing complaint. Alternatively, you can make a complaint with British Gas in writing or by email. If you would like to take advantage of these options, details for doing so can be found further down this page.

Alternative contact methods for British Gas

You can also contact British Gas in writing or by email. Write to British Gas to make a formal complaint, or email them for customer service assistance. We have published three physical addresses for British Gas and three email addresses below.

Contact British Gas in writing

Write to British Gas at the following addresses:

Registered address

British Gas,
Millstream,
Maidenhead Road,
Windsor,
Berkshire
SL4 5GD.

Complaints address

British Gas,
Complaints Management Team,
PO Box 226,
Rotherham,
S98 1PB.

Business complaints address

British Gas,
Business Customer Services Team,
Winnall Down,
Alresford Road,
Winchester,
SO21 1FP.

British Gas customer service email address

The email address for British Gas customer service is [email protected].

The email address for the British Gas customer service director is: [email protected].

The email address for British Gas complaints is: [email protected].

Priority Services Register

To apply for the Priority Services Register (PSR) with British Gas, visit https://www.britishgas.co.uk/Priority-Service-Register.

British Gas on social media

You can contact British Gas on social media. Here are the active social media accounts for British Gas:

Facebook – https://www.facebook.com/britishgas

Twitter – https://twitter.com/britishgas

Google Plus – https://plus.google.com/+BritishGas

LinkedIn – https://uk.linkedin.com/company/british-gas

YouTube – https://www.youtube.com/britishgas